FAQs

Frequently Asked Questions

How long does shipping take?
Most orders are delivered within 7–15 business days. You will receive a tracking number once your order ships.

Do you offer free shipping?
Yes! Use code FREESHIP at checkout for free shipping on your order.

Can I track my order?
Absolutely. Visit our Track Order page and enter your order number.

What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal.

Is my payment information secure?
Yes. Our store uses SSL encryption and all payments are processed securely through Shopify.

What is your return policy?
We offer hassle-free returns within 30 days of delivery. Item must be unused and in original packaging.

How do I start a return?
Contact us via our Contact page or WhatsApp and we will guide you through the process.

How can I contact you?
You can reach us via our Contact page or chat with us directly on WhatsApp — we typically respond within a few hours.

Do you have a discount code?
Yes! New customers get 10% off with code IKHWAN10.